Please read below
before ordering any of the courses.
Below you will find a list of Learning Byte Courses. These are individual courses that you can purchase
from this site. To purchase these courses you must click on the “add to cart” button which is shown
below.
Once you have added all the courses you require to the shopping cart, you can view your items and complete shopping by clicking on the cart icon above.
All courses cost £5.00. When completing the purchase could you note your address for certification.
If you order Microsoft Office courses could you please detail when ordering which Microsoft Office
suite you are using. Could you also detail which level you think your skills are e.g beginner, intermediate or
expert.
Once you have purchased the courses there are two final steps to complete.
- You must provide us with a postal address so that the certificate can be posted out once the
courses are complete.
- You must also provide the name that you would like to be displayed on the certificate.
- Please include a promotional code when completing your order. You can enter this into the message field.
Once all the course registration is complete instructions will be sent by email on how to access the courses.
Active
Listening
Sharpen up your active listening skills.
Care
for Your Customers
This course will teach you how to establish effective customer relationships.
Effective
Call Handling
Provides learners with the skills they need to work efficiently and effectively with telephones in a customer service role
or call centre environment.
Essential
Phone Communication Skills
This course will teach you to use the phone naturally and effectively.
Interpersonal
Communication: Telephone Skills
This course will teach you how to use the telephone effectively.
Meetings
This course will help you with the tools required to run a meeting successfully, whether you
are leading it participating. It will provide you with templates for setting up agendas and
minutes and give you handy tips to follow.
Team
Participation: Team Communication
This course will teach you how to communicate effectively within a team.
Handling
Angry Customers
This course will provide you with strategies to cope with angry customers and build your
confidence in dealing with them.
Why
Care for Customers?
This course will help you understand why customer care is important to you.
CPR
Essentials
Designed to give the theoretical knowledge needed to provide cardiopulmonary
Resuscitation in the event of an emergency where a casualty has stopped breathing
and does not have a pulse. If basic cardiopulmonary resuscitation is not given, a casualty
will die within four minutes. These techniques can keep a casualty alive until qualified medical
attention arrives.
Dealing
with Emergencies
This course will provide a basic introduction in how to act in an emergency situation.
Electrical
Safety
Highlights the danger of electricity and shows you how you can work safely with it.
Fire
Safety
This course looks at the causes of fires and how they can be prevented. It also
looks at examples of fire fighting equipment, how they are used and what for.
Slips,
Trips and Falls
After you have completed this course, you will have a heightened awareness of how
easy it is for an accident to occur, know what hazards to look out for, and
understand how you can reduce the chance of an accident happening to you.
Using
IT – Health and Safety
After you have completed this course, you will understand what you know about
your company’s safety, first aid and fire policies.
Disability
Discrimination Act / SENDA
Provides an overview of the law covered by the Disability Discrimination Act and
special Educational Needs Discrimination Act (SENDA), with example scenarios to
illustrate how the law is interpreted and applied, and signposting to additional information.
this content will enable you to be more aware of legislative requirements and where a
company might be in breach of the law, though is not intended as a substitute for professional
legal advice.
Employment
Law
Provides an overview of the law covered by Employment legislation, with example scenarios
to illustrate how the law is interpreted and applied, and signposting to additional information.
this content will enable you to be more aware of legislative requirements and where a company
might be in breach of the law, though is not intended as a substitute for professional legal advice.
Equal
Opportunities Act
Provides an overview of the law covered by the Equal Opportunities Act, with example
scenarios to illustrate how the law is interpreted and applied, and signposting to
additional information. This content will enable you to be more aware of legislative
requirements and where a company might be in breach of the law, though is not
intended as a substitute for professional legal advice.
Freedom
of Information Act
Provides an overview of the law covered by the Freedom of Information Act, with example
scenarios to illustrate how the law is interpreted and applied, and signposting to
additional information. This content will enable you to be more aware of legislative
requirements and where a company might be in breach of the law, though is not
intended as a substitute for professional legal advice.
Health
and Safety at Work
Provides an overview of the law covered by the Health and Safety at Work Act,
with exampleScenarios to illustrate how the law is interpreted and applied, and
signposting to Additional information. This content will enable you to be more aware
of legislative Requirements and where a company might be in breach of the law, though is not
intended as a substitute for professional legal advice.
Are
You a Leader?
This course helps you to look at yourself and analyse your own strengths, weaknesses,
motivations and qualities to be an effective leader.
Developing
Your Team
This course will explain why it’s better to lead a team rather than a group of people.
Do
or Delegate
Explore the barriers to effective delegation, the benefits from delegating more, what
should be delegated and what shouldn’t. This course also examines the choice of
who you should delegate to. As a result of this course you will want to delegate more.
Essentials
of Management: Succeeding as a New Manager
This course will teach you how to be a successful new manager.
Time
Management: Planning Your Day
This course teaches you how to manage your time effectively on a day-to-day basis.
Cold
Calling and Selling by Phone
This course will help you to use the phone naturally and competently in selling situations.
Letters
This course will assist you in understanding what makes up a letter, using templates to
complete a letter and different types of letters. This course will also help you work out
which type of letter you might like to send, depending on your message.
Simple,
Powerful English
This course will teach you how to use simple, powerful English.
Disability
Direct
An interactive course highlighting inclusion and accessibility issued faced by those with
impairments, using real-life case study scenarios. The materials guide the learner through
a range of problem situations which those with disabilities experience on a day-to-day basis
as a result of poor awareness by others. The course also includes a game-style challenge
to select an appropriate venue and resources to allow people with disabilities to attend a meeting.
Discriminate
– Who Me?
This course is an introduction into understanding your own and other people’s prejudice,
stereotyping and discrimination. Each module explains a different aspect of Discrimination
and how to tell the difference between them.
Discrimination
The course explains what discrimination is and how it takes place in practice. It also
investigates some positive steps everyone can take to stamp it out where it occurs.
Equal
Opportunities
This course will raise your awareness of how Equal Opportunities applies to you
as an individual or a manager in the workplace.
Email
Electronic mail, or e-mail, is a fast, efficient way of communicating both internally and
externally with all sorts of people from colleagues to prospective clients. In this byte,
you will learn the advantages and disadvantages of using e-mail and therefore when
e-mail is the most appropriate communication tool for certain situations.
Introduction
to Computers – Basic IT
This byte will introduce you to the parts of the computer (hardware and software),
basic word processing and file management.
Typing
Tutor – KAZ
KAZ Keyboard A-Z combines word association with natural dexterity to create
a teaching method, which centres on 5 clever phrases. This method is effective by
the way the fingering is covered across the keyboard and the symmetry of
keystrokes and can help retain the two finger typist and teaches the complete
novice to type in just 90 minutes. Very quickly, after completing the first
phrase, the user gets a real buzz from the achievement and is motivated to succeed.
All the method sections offer encouragement and byte sized introduction –
enabling the user not only to work at their own pace but to assimilate
information and gain speed and accuracy without being aware of the fact.
Welcome
to Computers
Introductory course to help guide you through the basics of using a computer –
how the mouse works, using the scroll bar to move around the screen, and
opening and closing files. This course is intended to show you how to do a
few of the most common tasks by watching short animated clips, and gives
you the chance to try some of the activities for yourself. It is recommended
as a taster for anyone who would like to try the Welcome to the Internet course
but who has not used a computer before.
Welcome
to the Internet
Introduces you to the Internet and how to get the most out of it. The
course explains the buttons used to move around the Internet, how
to search for websites and information you are interested in, and
explains some of the things that can go wrong when using the
internet and what to do about them.
Building
a Website
This byte assists you in learning to build a website and looks into the technical
encoding elements that are required to ensure your website is as exciting as
possible.
Dealing
with Debt
Provides an engaging introduction to a range of issues involved in dealing with debt.
You will take on the role of the Urban Avenger, a superhero dedicated to helping citizens
improve their lifestyle by helping them to understand the options available to them.
Your task is to guide a citizen through the maze of options by accessing relevant information
on your datapad, help them identify the best options and where to get further assistance and
information to achieve their goals.
Household
Budgeting
Provides an engaging introduction to the range of issues involved in managing a household
budget. You will take on the role of the Urban Avenge, a superhero dedicated to helping citizens
improve their lifestyle by helping them to understand the options available to them. Your task
is to guide a citizen through the maze of options by accessing relevant information on your
datapad, help them identify the best options and where to get further assistance and information
to achieve their goals. The Urban Avenger will the battle a supervillain, but the outcome
depends on your knowledge of the topic – get the quiz questions right and he will defeat the
supervillain, get them wrong and the enemy will escape.
British
Sign Language – An Introduction
Provides a basic introduction to British Sign Language in a Scottish context, with overview
of BSL as a language, explanation of key communication issues, introductory words
(for example, the finger spelling alphabet, numbers, dates and times, colours and places)
and important phrases to build up your understanding of the language. Sign language is presented
in video format with a voiceover and text script, and you can playback scenarios or individual
words as often as you want. You can also test your understanding by taking quizzes and
selecting the appropriate answer.
CV
Clinic
Provides an engaging introduction to putting together a good CV to apply for jobs.
You are the Urban Avenger, a superhero dedicated to helping citizens improve their lifestyle
by helping them to understand the options available to them. Your task is to guide a
citizen through the maze of options by accessing relevant information on your datapad,
help them identify the best options and where to get further assistance and
information to achieve their goals.
Baby
Play
An introduction to the sensory development of babies and children.
Find out:
- Types of sensory development
- How to stimulate an infant’s sensory development
- What to use to stimulate an infant’s sensory development
Sections include: Auditory, Visual, Taste and Smell, Multi –sensory,
Treasure Baskets and Heuristic Play.
Childcare
Health Eating
Underpins the Early Years Child Care and Education qualification. Using scenarios, it
deals with helping children when eating and drinking, and supporting children’s physical
needs. It introduces the learner to writing a reflective account as evidence gathering for
Scottish Vocational Qualifications (SVQs). The content has a number of scenarios
focussing on typical activities and issues encountered by child care professionals.
Topics covered are:
- Help Children with Eating and Drinking
- Support a Child’s Physical Needs
- Writing a Reflective Account
First
Steps to Learn
Looks at Early Learning in
3 to 5. First we will look at children as learners, then on to the Key Aspects of the
curriculum. Learning Themes are explained with some examples and Individual Learning Plans
are finally examined.
Walk
Through our Ages
In this module you will learn about the different strands of development from birth to old
age, including Child, Adolescent, Adult and Older Adult.
Concepts
of Construction
Learners can interactively experiment online by selecting different techniques to solve construction
problems. At the end of the experiment in each module, there is a short test which is scored,
followed by the opportunity to complete either an online or hard copy lab report, as used when
conducting real-time experiments. Topic areas covered are: moisture content; efflorescence;
damp roof course; corrosion; capillary action; density; solid density; surface tension; water
absorption.
Construction
Site Health and Safety
Virtual construction site set in a 3-dimensional environment, featuring a series of interactive
activities to develop understanding of health and safety issues within the construction industry.
Topics covered include accident reporting, safety signage, site inspection procedures, hazardous
materials, personal protective equipment, safe lifting and handling.
Food
Hygiene Essentials
This course introduces you to the essentials of basic food hygiene practices.
Food
Legislation
This course will introduce you to the main pieces of legislation which affect a food
business such as a hotel or restaurant.
Learning
Hospitality
Covers the basics of working in the hospitality industry. The course aims to provide
users with the knowledge in the areas of customer service, health and safety, team
work, and food and drink service.
Preventing
Cross Contamination
Employers are required to implement hygienic working practices and to train staff to
ensure they are followed. This short course will explain the simple rules that will stop
cross contamination from happening.